Privacy Policy

1. Introduction

Silt & Form ("we", "us", "our") is an interior design studio registered and operating in Kuala Lumpur, Malaysia. We take the privacy of our clients and website visitors seriously. This policy explains what personal data we collect, why we collect it, and how we use and protect it.

This policy applies to all personal data processed by Silt & Form in connection with the services we provide and the operation of our website at siltandf.blog.

Questions or concerns regarding this policy should be directed to: [email protected]

2. Data We Collect

We collect personal data in the following contexts:

Contact and Enquiry Information

• Full name
• Email address
• Phone number (if provided)
• Message content and project descriptions

Automatically Collected Data

• Browser type and device information
• IP address
• Pages visited and time spent on site
• Cookie data (subject to your preferences)

3. How We Use Your Data

Personal data is used for the following purposes:

• Responding to enquiries and booking site consultations
• Delivering the services you have engaged us for
• Maintaining project records and correspondence
• Issuing invoices and processing payments
• Improving the content and functionality of our website
• Complying with legal obligations under Malaysian law

We do not use your personal data for unsolicited marketing communications. We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia, on the following bases:

• Consent — where you have provided information voluntarily via our contact form
• Contract performance — where processing is necessary to deliver a service you've engaged
• Legitimate interests — for website analytics and service improvement
• Legal obligation — for tax, accounting, and compliance requirements

5. Data Retention

We retain personal data for the minimum period necessary for the purpose it was collected:

• Enquiry data without a project engagement: deleted within 12 months
• Project and client records: retained for 7 years as required by Malaysian accounting law
• Website analytics: aggregated and anonymised after 26 months

6. Data Protection

We maintain appropriate technical and organisational measures to protect personal data:

• HTTPS encryption for all data in transit
• Access to personal data restricted to studio staff who require it
• Secure storage for physical project documents
• Periodic review of data handling practices

7. Cookies

Our website uses cookies to understand how visitors interact with it. You can manage your cookie preferences at any time via the cookie consent banner or our Cookie Policy page.

We use essential cookies necessary for site functionality, and optional analytics cookies to understand usage patterns. We do not use marketing or advertising cookies by default.

8. Third-Party Services

We use a limited number of third-party services in connection with this website:

• Google Analytics — for website usage statistics (data anonymised)
• Google Maps — embedded map on our contact page (no personal data transmitted)

These services have their own privacy policies. We encourage you to review them if you wish to understand how they handle data.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent where processing is based on consent
• Request deletion of personal data no longer required
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at: [email protected]

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us and we will remove it promptly.

11. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.